Returns & Exchanges

1) Withdrawal & Exchanges 

Customer have a right of withdrawal within 14 days of receipt of the goods under following conditions:

  • The customer has given written notice within 14 days of receipt of the goods to [email protected] specifying the order number, product, billing information and an email address for contact.
  • The withdrawal notice must specify the intention to withdraw from the purchase
  • The product is not used or damaged. Returns of used or damaged goods are not accepted.
  • The product is in its original packaging and wrapping, as it was when received by the customer.
  • The amount refunded will only include the original shipping costs if they were paid buy the buyer to the seller.
  • Return of the product is responsibility of the customer. All cost to return the product, including any duties or costs related to storage shall be born by the customer.
  • Refund of the amount will be initiated only after the product is received back and its condition is checked.
  • Any damages to the product during shipping or handling are the responsibility of the customer and will be deducted from the amount refunded.
  • The seller has the right to withhold the refund until the product is recieved back.
  • The seller is not responsible for fluctuations in currency exchange between date of purchase and date of return.
  • All risks related to currency exchange fluctuations lie with the customer.
  • Customized products or products modified to specifications of the customer are excluded form the right of return.
  • Labour and installation charges are non-refundable.

2) Warranty 

Warranty is offered in accordance to the warranty terms of the respective manufacturer of the good.

For information on the warranty for Autohome products, please refer to the website of Autohome or request a copy via email: [email protected]


Need help?

Contact us at [email protected] for questions related to refunds and returns.